Cancellation And Refund

Welcome to DearChamp.com We are committed to ensuring a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, please review our Refunds & Cancellation Policy to understand your options.

1. Cancellation Policy

a. Order Cancellation by Customer

  • You can cancel your order within 12 hours of placing it by contacting us at esperaonline@gmail.com.

  • If the order has already been shipped, cancellation requests will not be accepted. In such cases, you can initiate a return once you receive the product.

b. Order Cancellation by DearChamp.com

We reserve the right to cancel any order under the following circumstances:

  • The product is out of stock

  • Incomplete or inaccurate shipping information

  • Payment issues

  • Fraudulent or suspicious transactions

If your order is canceled by us, you will receive a full refund.

2. Refund Policy

a. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The product received is damaged or defective

  • The product is incorrect (different from what was ordered)

  • The product is missing parts or accessories

b. Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as "Final Sale"

  • Digital products or downloads

  • Gift cards

c. Refund Process

To request a refund, please follow these steps:

  1. Email us at esperaonline@gmail.com with your order number and a brief description of the issue.

  2. Attach images of the damaged or incorrect product (if applicable).

  3. Our customer support team will review your request and respond within 48 hours.

Once your refund is approved, the amount will be credited to your original payment method within 7-10 business days.

3. Return Policy

a. Return Eligibility

Returns are accepted under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.

  • Return requests must be initiated within 7 days of receiving the product.

b. Return Process

  1. Contact us at esperaonline@gmail.com to initiate a return.

  2. Pack the item securely in its original packaging.

  3. Our team will arrange for the product to be picked up by Shree Mahavir Express Services or guide you on how to return the product.

4. Exchange Policy

We currently do not offer exchanges. If you need a different size or variant, we recommend initiating a return and placing a new order.

5. Important Notes

  • Shipping charges are non-refundable.

  • Refunds will only be processed for items returned in their original condition.

  • We reserve the right to reject any return or refund request if the product does not meet our return policy requirements.

6. Contact Us

If you have any questions about our Refunds & Cancellation Policy, please reach out to us at:

Email: esperaonline@gmail.com

Thank you for shopping with DearChamp.com We are here to assist you with any concerns you may have.